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The customer would be the BILL-TO name/address, and the Consultant would be the SHIP-TO name/address.You can mitigate this, if you do the replacement order AT the party where the customer is still present with their card. There is slightly more risk here, since you have allowed the customer to take product, before you’ve verified that the card is valid.Because it’s being shipped back to you, you don’t have to order exactly the same thing – so long as it’s the same product value, and matches exactly what you charged the customer for what they took.Give the customer product at the party, and use THEIR card to place the order in back office, and have the replacement product shipped back to you.If you will be selling directly from your own inventory at parties or from your home stock. There are exceptions, such as if the customer isn’t comfortable with you writing down their card detail. You would not want to use your own credit card reader device if you’re going to place the back office order for the customer, or you’re paying the transaction fee (see below) for basically no reason.This is the easiest method, if you will not be carrying any inventory.If it’s not, the Back Office will not allow you to proceed with processing the order. You will know at the point of entry if the card is valid.Your company is paying the transaction fee as part of their payment process system. You typically are NOT charged any credit card processing fee for this method.(This would include entering orders into hostess parties, if that is a process that your brand uses.) You will capture the customer’s credit card number on the order form, and enter it directly into Back Office when entering the customer’s order.If you will NOT be carrying an inventory or “selling off your table”, you will be placing orders in your Back Office for any customer orders received at your Parties or events. Your trust means everything to us, and we would never recommend a product or service we didn’t 100% believe in and use ourselves.
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If you follow a link on this post and sign up to pay for a service, we may receive a small commission for the referral. Check with your home office for any brand-specific requirements. Your brand may offer or require a specific credit card processing system. Note: The information contained in this post is not brand-specific. This post will describe the various methods for how and when to accept credit card payments, using a customer’s card, your Back Office system, and a credit card reader device that you plug into a smartphone. If you are new to a direct sales brand where you have the option to carry inventory, you may be wondering about how credit card processing works, exactly.